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Returns Policy


*Our Original Returns Policy has been amended due to the potential risks associated with the COVID-19 pandemic: Returns for fall 2021 semester purchases will be accepted on a case by case basis, by appointment only, at our Newmarket location through September 3, 2021 at 4pm only.

Redshelf e-purchases are refundable dependent upon the type of product purchased and can vary by publisher; please review the refund policy by product type.

a. eBooks – Purchases of eBooks are generally refundable within 14 days of the first day of access, or thirty (30) days after the purchase is made, whichever occurs first. However, no refund is possible if more than 10% of the product has been viewed and/or if any page(s) of the product has been printed. 

b. Courseware – Access Code / Courseware purchases are refundable within fourteen (14) days after the purchase is made.


*Original Returns Policy: We accept textbook returns, with original receipt, through the first Friday after the semester begins.  Within this time period: If a return is made within 2 days of the original purchase, refunds are issued in the same form as the original payment.  If returns are made after 2 days of original purchase, a store gift card will be issued.  All returns are subject to a 10% restocking fee.  Textbooks must be returned in their original condition (intact shrinkwrap, unopened software). We reserve the right to refuse returns under certain conditions. All summer session sales are final sales.